Privacy Policy

3way Limited (“3way,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect when you use the 3way application and related services (collectively, the “Services”), how we use and share that information, how long we retain it, and the choices and rights available to you.

By using 3way, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Account Information

When you create and use a 3way account, we may collect information such as:

• Email address
• Username
• Age or date of birth
• Gender
• Account settings and preferences

We use this information to create and maintain your account, provide the Services, communicate with you, and help keep our community safe.

1.2 Profile Information

You may choose to provide additional information to complete your profile and help other users learn more about you. Depending on the information you choose to provide, this may include:

• Gender and sexual orientation
• Height and body type
• Education
• Ethnicity
• Religious beliefs
• Interests and hobbies
• Relationship or dating preferences
• Location
• Profile description
• Profile and album photos
• Other information you choose to add to your profile

Some information you choose to provide, such as sexual orientation, ethnicity, or religious beliefs, may be considered sensitive or special-category personal data under applicable laws.

Providing optional profile information is voluntary. Where required by applicable law, we process sensitive information based on your consent or another appropriate legal basis.

Information you include in your profile may be visible to other users according to the features and settings of the Services.

1.3 Photos and Content You Share

You may upload photos to your profile and album and may post text and photos through our community feature, Show.

Content you choose to post or make available through public or community areas of the Services may be visible to other users.

We process this content to provide the Services and to support safety, moderation, fraud prevention, and enforcement of our community rules.

3way does not currently support video uploads through Show or video messaging.

1.4 Messages

3way allows users to communicate through text messages, images, and voice messages.

Text messages are stored on our systems to provide messaging functionality and message synchronization.

Images and voice messages sent through chat are temporarily stored on our servers for up to 15 days and are then removed from our active systems.

Messages that you have already sent to another user may remain available in that user's conversation history even after you delete your account. This is because the message was delivered as part of that user's communication history.

We may process information relating to messages when necessary to provide the messaging service, investigate reports, prevent fraud or abuse, protect users, comply with legal obligations, or enforce our Terms and community rules.

2. LOCATION INFORMATION

2.1 Profile Location

You may provide a city, area, or other location as part of your profile. Your profile location may be displayed to other users.

2.2 Device Location and Geographic Coordinates

If you give 3way permission to access your device location, we may collect GPS coordinates from your device.

We use location coordinates to:

• Provide Nearby features
• Calculate approximate distances between users
• Allow distance-based searches and filters
• Improve the relevance of profile discovery
• Detect suspicious activity
• Prevent fraud and abuse
• Protect the safety and integrity of the Services

We do not continuously track your device location in the background.

If device GPS information is unavailable or you choose not to grant GPS permission, we may derive approximate geographic coordinates from the location you provide in your profile. These coordinates allow us to provide distance-based features without requiring continuous device location access.

Your precise GPS coordinates are not publicly displayed to other users.

We retain location information associated with your account while your account remains active where necessary to provide location-based features, security, and fraud prevention. Location information associated with your account is deleted as part of the account deletion process, except where limited retention is required by law or for legitimate security or fraud-prevention purposes.

3. PROFILE VERIFICATION AND VERIFICATION SELFIES

3way offers an optional profile verification feature designed to help confirm the authenticity of profiles and improve community safety.

If you choose to verify your profile, you will be asked to take and upload a selfie while performing a sample gesture shown in the app.

3.1 How Verification Works

Verification is performed manually by authorized 3way review personnel.

Our reviewer compares the verification selfie with your profile photo to determine whether the person shown in the verification selfie appears to be the same person shown in the profile.

If verification is successful, your account may receive a verification badge.

3.2 No Facial Recognition or Biometric Identification

3way does not use automated facial recognition technology to perform profile verification.

We do not:

• Scan or measure facial geometry
• Create faceprints
• Create facial templates
• Generate facial embeddings
• Generate biometric identifiers
• Use verification selfies to identify users through automated facial recognition

The verification selfie is reviewed visually by authorized personnel solely for profile verification and community safety.

3.3 How Verification Selfies Are Used

Verification selfies are used only for:

• Profile authenticity verification
• Maintaining the integrity of our verification system
• Community safety and fraud prevention

Verification selfies are not:

• Displayed on your public profile
• Shared with other users
• Sold to third parties
• Shared with third parties for advertising or marketing
• Used for targeted advertising
• Used to create biometric profiles

3.4 Storage and Retention of Verification Selfies

Verification selfies are securely stored on our servers and are accessible only to authorized personnel who require access for verification and safety purposes.

A verification selfie is retained for no longer than 30 days after the verification review is completed. After this period, the verification selfie is automatically deleted from our active systems.

We may retain the resulting verification status, such as whether an account has been verified, while the account remains active.

If you delete your account before the 30-day retention period expires, the verification selfie associated with your account will be deleted as part of the account deletion process.

4. USAGE AND TECHNICAL INFORMATION

When you use 3way, we may automatically collect certain technical and usage information, such as:

• Device type and operating system
• App version
• Device identifiers
• IP address
• Login and access information
• App interactions and usage activity
• Language and general device settings
• Diagnostic and technical information

We use this information to operate and improve the Services, understand how users interact with the app, maintain security, detect fraud and abuse, troubleshoot technical issues, and analyze app performance and usage.

5. ANALYTICS AND PUSH NOTIFICATIONS

We use certain services provided by Google, including Firebase Cloud Messaging and Google Analytics for Firebase.

5.1 Firebase Cloud Messaging

We use Firebase Cloud Messaging to deliver push notifications and service-related messages to your device.

5.2 Google Analytics for Firebase

We use Google Analytics for Firebase to understand how users interact with our Services, such as app usage, engagement, and feature interactions. This information helps us maintain and improve 3way.

Google and Firebase may process certain device, technical, usage, and identifier information when providing these services.

We require service providers that process personal information on our behalf to protect that information in accordance with applicable law and their contractual obligations.

6. SUBSCRIPTION AND PAYMENT INFORMATION

3way offers subscriptions through third-party app stores.

Purchases made through the iOS application are processed by the Apple App Store, and purchases made through the Android application are processed by Google Play.

3way does not directly collect or store your complete credit card or debit card information for these purchases.

We may receive limited subscription-related information from Apple or Google, such as subscription status, product information, transaction or order identifiers, and information necessary to manage your subscription entitlements and provide customer support.

Payment processing is subject to the applicable app store provider's terms and privacy practices.

7. CUSTOMER SUPPORT AND COMMUNICATIONS

If you contact us for customer support or otherwise communicate with us, we may collect:

• Your email address
• Account information necessary to identify your account
• The content of your communication
• Screenshots or other materials you voluntarily provide
• Information necessary to investigate and respond to your request

We use this information to respond to you, investigate technical or safety issues, resolve disputes, and improve our Services.

8. HOW WE USE YOUR INFORMATION

We may use information collected through the Services to:

• Create, operate, and maintain your account
• Provide dating, discovery, search, matching, messaging, and community features
• Display your profile to other users
• Recommend relevant profiles
• Calculate distances between users
• Provide Nearby and distance-based search
• Provide profile verification
• Deliver messages and synchronize conversations
• Process and maintain subscription entitlements
• Provide customer support
• Send service and account communications
• Deliver push notifications
• Analyze and improve the Services
• Detect and prevent spam, scams, fraud, fake accounts, and other abuse
• Investigate reports and enforce our Terms and community rules
• Protect the rights, safety, and security of our users and Services
• Comply with applicable laws and legal obligations

We do not use verification selfies for advertising or automated biometric identification.

9. HOW WE SHARE INFORMATION

We do not sell your verification selfies or other personal information to third parties.

9.1 With Other Users

Information you choose to include in your profile, such as your username, photos, profile location, interests, and other profile details, may be visible to other users.

Content you publish through Show may also be visible to other users.

Messages and content that you send directly to another user are shared with the intended recipient.

Your precise GPS coordinates and verification selfie are not displayed to other users.

9.2 Service Providers

We use trusted service providers to help operate our Services. These currently include:

• Alibaba Cloud, which provides infrastructure and data hosting services in the United States
• Google Firebase Cloud Messaging, which supports push notifications
• Google Analytics for Firebase, which supports analytics and helps us understand use of the Services
• Apple App Store and Google Play, which process subscriptions and payments on their respective platforms

Service providers may process information only as necessary to provide their services to us and subject to applicable contractual and legal obligations.

9.3 Legal, Safety, and Security Reasons

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Investigate or prevent fraud, scams, abuse, or illegal activity
• Enforce our Terms or other policies
• Protect the rights, property, or safety of 3way, our users, or others
• Respond to emergencies involving potential threats to safety

9.4 Business Transfers

If 3way is involved in a merger, acquisition, restructuring, financing, bankruptcy, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

10. DATA STORAGE AND INTERNATIONAL TRANSFERS

3way is operated by 3way Limited, a company based in Hong Kong.

Our primary application data is hosted using Alibaba Cloud infrastructure located in the United States.

Some of our service providers, including Google and Apple, may process information in other countries or regions in accordance with their own infrastructure and applicable legal requirements.

As a result, your information may be transferred to and processed in countries outside the country where you live.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary to provide the Services and for the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law.

Retention periods vary depending on the type of information and why we process it. In general:

• Account and profile information is retained while your account remains active.
• Profile and album photos are retained while associated with your active account, unless you delete them earlier.
• Show posts are retained until you delete the content or your account, subject to limited legal or safety exceptions.
• Text messages may be retained to provide messaging and synchronization. Messages already delivered to another user may remain in that user's conversation history even if you later delete your account.
• Chat images and voice messages are stored on our servers for up to 15 days.
• Verification selfies are stored for no longer than 30 days after verification review is completed.
• Verification status may be retained while your account remains active.
• Location information required for Nearby, distance search, safety, and fraud prevention may be retained while your account remains active.
• Customer support and security records may be retained for a reasonable period where necessary to resolve disputes, prevent abuse, comply with legal obligations, or protect the Services.

When information is no longer reasonably necessary for the purposes for which it was collected, we delete or anonymize it, subject to applicable legal requirements.

12. ACCOUNT AND DATA DELETION

You may delete your 3way account directly through the account deletion feature available in the app.

When you delete your account, we delete or remove from active use the personal information associated with your account, including your:

• Account and profile information
• Profile and album photos
• Show posts and associated content
• Verification selfie, if it has not already been deleted
• Location information associated with your account
• Other account-related information that is no longer necessary

Some information may not disappear immediately from all contexts. For example, messages you previously sent to another user may remain visible in that user's conversation history.

We may also retain limited information where reasonably necessary to comply with legal obligations, resolve disputes, prevent fraud or abuse, enforce our agreements, or protect the safety and security of our users and Services.

13. YOUR PRIVACY RIGHTS AND CHOICES

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

• Access personal information we hold about you
• Correct inaccurate personal information
• Delete your personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Request a copy of certain personal information
• Exercise other rights provided under applicable privacy law

You can update certain profile information directly through the app.

You can also withdraw device permissions, such as location, camera, photo, microphone, or notification permissions, through your device settings. Disabling a permission may affect features that depend on that permission.

You may delete your account through the app or contact us at support@3ndr.app with a privacy-related request.

We may need to verify your identity or account ownership before processing certain requests.

14. SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to personal information, including verification selfies, is restricted to authorized personnel who require access for legitimate business, verification, safety, or security purposes.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

If you believe your account or information has been compromised, please contact us at support@3ndr.app.

15. ADULTS ONLY

3way is intended only for adults who are 18 years of age or older.

People under 18 are not permitted to create or use a 3way account.

If we become aware that an account belongs to a person under 18, we may take steps to remove the account and associated information in accordance with applicable law and our safety policies.

16. THIRD-PARTY SERVICES

Our Services may interact with services operated by third parties, such as Apple, Google, Firebase, and infrastructure providers.

Their processing of information may also be governed by their own privacy policies and terms.

We encourage you to review the privacy information provided by those services where applicable.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our Services, data practices, legal requirements, or other operational needs.

If we make material changes, we will provide appropriate notice where required by law.

The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently revised.

18. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact: